Refund policy

RETURN & REFUND POLICY (UAE)
At Yasme Natural Skincare , we aim to ensure customer satisfaction. Please read our return and refund policy carefully.

1. Eligibility for Return
   Returns are accepted only if the product is damaged, defective, or incorrect, and the product must be unused and in its original packaging.
2. Return Timeframe
   Return requests must be raised within 7–14 days of delivery within the UAE.
3. Non-Returnable Items
   Opened or used skincare and cosmetic products, personal care items due to hygiene reasons, and sale or discounted items are not eligible for return.
4. Return Process
   To initiate a return, contact our support team via WhatsApp or Email. Share your Order ID along with product images or video showing the issue. Once approved within 24–48 hours, a pickup will be arranged.
5. Refund Policy
   Refunds will be processed to the original payment method or issued as store credit. Processing time is 5–7 working days after approval. Refunds will be completed within a reasonable timeframe and typically through the original payment method.